Resellers and Maintenance Companies
Resellers and Maintenance Companies
As a Reseller, your customer needs a part now! And it has to be the right part. One mistake and it's over. MWTS blind drop ships for hundreds of customers who have come to trust our quality and integrity. We do it right every time. Many of our repair technicians were former field service engineers and know how critical getting the proper part that works at the customers site on time. We also ship directly to the homes of field service engineers so an early morning delivery can be made.
As a Reseller or Maintenance Company, your customers or field engineers not only demand specific storage expertise from you, but increasingly, a complete solution as well. When you have requirements for refurbished disk and tape products and services, MWTSs depth of expertise can help you provide the comprehensive and quality solution they deserve.
Midwest Technical Sales offers Third Party Maintenance options through a number of reputable vendors. Please contact us today for more information on how Third Party Maintenance can save your company up to 50% off of what manufacturer's charge for maintaining their own equipment. All maintenance contracts are the same as if you were going through the manufacturer with options on Next Business Day, 8x5, 24x7 and 4-hour response. We handle Third Party Maintenance options for various platforms such as IBM, HP, SUN, Compaq, and StorageTek. Please contact us today for more information or pricing options.
Maintenance Programs - From Midwest Technical Sales
Be prepared for the unexpected
Products seem to go down when you need them the most! Keep your tape storage products operational with engineers, certified parts, support, repairs and all the resources necessary standing by to respond quickly. Just like an insurance policy we will be there to keep your storage products operating correctly. Some maintenance agreements include all parts, labor and support. Looking for an engineer when you have a problem is not the thing to do when your running a business and downtime is expensive we offers on-site service throughout North America.
We provide maintenance agreements for ADIC ®, M4 Data ®, Fujitsu ®, StorageTek ®, Overland Data ®, Quantum ® and other smaller tape drives. Service agreements are offered on SUN/Storagetek ®, Quantum ®, ADIC ®, and M4 Data ® storage libraries. Prices vary according to brand names and model numbers. Prices vary according to brand names and model numbers.
Examples of current offerings include:
5x8 Next Day Parts Exchange
5x8 3-Day Repair Return to Depot
5x8 Next Day Advance Exchange
On-site 5x8 Next Day
On-site 5x8 Same Day
On-site 24x7 Same Day
Our fixed maintenance pricing will provide you with the peace of mind that when a problem arises, you have knowledgeable people that are there to help. If you want to save even more consider purchasing a spare tape drive to have at your facility. If a tape drives just hot swap out the tape drive and you are up and running with minimal down time. Midwest Technical Sales offers a complete tape drive repair facility; we can repair your drive and have it back on site in a few days.
When you need service you call directly to the Support Center were you would speak directly to a service engineer that knows the product. With our variety of maintenance plans we are sure we have the option that fits your business requirements and if we don't, we can customize a plan just for you. Due to the fact that we provide our engineers with complete parts kits, our repairs are completed 98.9% of the time on the first visit. This is important when downtime is money lost!
To discuss your service requirements, give us a call at: 888 822 8273